FAQS

ACCESSIBILITY

We take pride in offering an accessible venue and an excellent guest experience. The venue offers accessible entrances, restrooms, doors, and multiple elevators. Every event is unique, so give us a call prior to your visit at 918.894.4350 and let us know how we can make it excellent.

AIRPORT

Not far at all! The Tulsa International Airport is only 12 miles away from the venue and offers over 24 non-stop flights to Tulsa, the Welcome Waggin’ Airport Therapy Dog program, and a designated ride share zone. Visit TulsaAirports.com for more information.

ANIMALS

Animals or pets are not permitted at CBCC, with the exception of service animals for fans with disabilities. A service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, and can be identified as such.

BAG POLICY

Fans are permitted to enter the facility with one clear bag per person that does not exceed 12″ x 6″ x 12″ or a one gallon clear plastic bag.

Fans are also permitted one personal item per person such as small purses or clutches that aren’t clear and are no larger than 5″ x 8“.

Guests who have bags larger than this size will be asked to return them to their vehicles. All bags will also be searched for prohibited items at entry before walking through the metal detectors.

LOST & FOUND

Lost-and-found items may be retrieved by contacting the venue at 918.894.4350. Cox Business Convention Center is not responsible for lost or stolen property. Please reach out to the Tulsa Police Department for a stolen item by dialing 311 or 918.596.9222.

PARKING

Cox Business Convention Center does not own or operate a parking garage or any public parking, but don’t panic—there are nearly 10,000 parking spots nearby and American Parking’s Civic Center Parkade is adjacent to the venue. The City of Tulsa offers on-street metered parking (using the Park Mobile app) and privately owned lots determine the parking rate. Click here for a Parking Map. 

PROHIBITED ITEMS

Prohibited Items: We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

  • For safety reasons, prohibited items include but are not limited to:
    • Alcohol, drugs, illegal substances, or any paraphernalia associated with drug use
    • Audio/Video recorders, professional cameras, tripods
    • Selfie Sticks
    • Cans, bottles, coolers, or other similar containers
    • Fireworks
    • Flags/Signs with poles
    • iPads/tablets of any size
    • Laser pens/pointers of any type
    • Noisemakers such as air horns
    • Outside food or drinks (including empty reusable water bottles)
    • Pepper spray/Mace
    • Small bags that aren’t clear and larger than 5″” x 8″
    • Umbrellas that aren’t collapsible and/or have a pointed tip
    • Weapons of any type, including knives, firearms and spiked jewelry
    • Any other item deemed unacceptable by event/building management

RIDE SHARE

Dedicated pick-up and drop-off zones are in the valet area outside the Tulsa Ballroom on 3rd and Houston, and outside the East Entrance off Frisco (100 Civic Center)

SECURITY

You bet. We provide in-house security 24 hours a day, seven days a week. You can reach our security team at 918.894.4390. You can reach the Tulsa Police Department at 911 for an emergency and at 918.596.9222 for a non-emergency.

TICKETS

It depends on the event, so please check “Upcoming Events” and find out how to purchase tickets (and box office hours) for your specific event. Visit the “Box Office” page for more info. (We cannot honor, replace, or refund any invalid tickets, so please beware of secondary ticket agencies/scalpers.)

SENSORY KITS & ACCOMMODATIONS BY KULTURECITY

KultureCity® has partnered with Cox Business Convention Center and all its programs and events are Sensory InclusiveTM. This new initiative will promote an accommodating and positive experience for all guests with a sensory issue, no matter their age or ability.

Click here for for more information

SMOKING

The use of cigarettes, e-cigarettes, vaporizers and other similar products are prohibited inside the venue.